Privacy Policy

Introduction

ku44 ("we", "us", or "our") is committed to protecting the privacy and personal information of every player who uses our online gaming platform. This Privacy Policy explains in clear, plain language what data we collect, why we collect it, how it is used, and the choices available to you as a registered member on ku44.bet.

By accessing or using ku44, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our platform. This policy applies to all players based in Bangladesh and any other jurisdiction from which access is permitted.

Information We Collect

When you create and operate an account on ku44, we collect certain categories of personal information to deliver a safe, compliant and personalised gaming experience. The types of data we may collect include:

• Identity information: full name, date of birth, gender, and copies of government-issued identification documents required for account verification.
• Contact information: email address, mobile phone number, and residential address including city (e.g. Dhaka, Chittagong, Sylhet, Khulna).
• Financial information: transaction history, deposit and withdrawal records, payment method identifiers (e.g. bKash wallet number, Nagad account, Rocket or Upay reference) — we do not store full bank card numbers.
• Technical information: IP address, device type, operating system, browser type, session timestamps, and approximate geolocation derived from IP.
• Behavioural information: game preferences, betting patterns, session duration, pages visited, features used, and any voluntary communications you send to our support team.

We collect only the minimum data necessary to operate the platform, meet our legal obligations, prevent fraud, and improve your overall experience on ku44.

How We Use Your Information

The personal data we hold about you is used strictly for the following purposes. We do not use your data for any purpose beyond those listed below without first seeking your explicit consent:

• Account management: creating, verifying, maintaining and securing your ku44 account, including password recovery and two-factor authentication.
• Payment processing: facilitating deposits and withdrawals through bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank and BRAC Bank, and maintaining accurate financial records.
• Responsible gaming obligations: monitoring gameplay patterns to identify potential problem gambling behaviour, enforcing deposit limits and self-exclusion requests, and ensuring only players aged 21 or above access our platform.
• Customer support: responding to queries, resolving disputes, processing bonus claims, and handling feedback you submit through our support channels.
• Platform improvement: analysing aggregated usage data to fix technical issues, improve game performance, and develop new features that serve the Bangladesh market better.
• Marketing communications: sending you promotional offers, bonus alerts, and personalised game recommendations via email or SMS — only where you have given us permission to do so, and always with an easy unsubscribe option.

Legal Basis for Processing

We process your personal data on the following legal grounds, each of which represents a recognised lawful basis under applicable data-protection principles:

• Contractual necessity: processing required to provide you with the gaming services you signed up for, including account creation, payment processing and customer support.
• Legal obligation: processing required to comply with applicable laws, including identity verification, anti-money-laundering checks, fraud prevention, and age-restriction enforcement (21+).
• Legitimate interests: operating a secure, fair and fraud-free platform; detecting and preventing cheating or collusion; protecting other users' interests.
• Consent: for optional activities such as marketing emails, push notifications and personalised game recommendations — always with a clear opt-out mechanism.

Sharing of Your Information

ku44 does not sell, rent or trade your personal data to any third party for their own commercial purposes. We may share your information only in the following limited and controlled circumstances:

• Service providers: vetted third-party vendors (e.g. payment processors, identity-verification services, cloud hosting providers) who assist us in operating the platform — bound by confidentiality agreements and permitted to use data only for the specific service they provide to us.
• Legal and regulatory authorities: where required by law or in response to a valid legal request, we will disclose data to law-enforcement agencies, courts or regulatory bodies. We will notify you unless prohibited by law.
• Business transfers: in the event of a merger, acquisition or sale of assets, your data may be transferred to the successor entity. You will be notified in advance of any such transfer and of any material changes to this Privacy Policy.
• Fraud prevention networks: anonymised or pseudonymised data may be shared with industry fraud-prevention services to protect all users of the platform from financial crime.

In every case, data sharing is governed by formal data-processing agreements, and the recipient is contractually required to maintain appropriate security measures and use the data only for the specified purpose.

Payment Data & Banking Partners

ku44 supports deposits and withdrawals via leading Bangladeshi mobile financial services including bKash, Nagad, Rocket and Upay, as well as bank transfers through Dutch-Bangla Bank, City Bank and BRAC Bank. When you initiate a financial transaction, relevant payment data is shared directly with your chosen payment provider to complete the transfer. ku44 acts as the merchant of record; the actual processing is handled by the respective financial institution under their own security and compliance standards.

We strongly advise you never to share your bKash PIN, Nagad PIN, or any mobile banking credentials with ku44 staff or any third party. ku44 will never ask for your mobile banking PIN in any circumstances. Protect your accounts at all times.

Cookies and Tracking Technologies

ku44 uses cookies and similar tracking technologies to operate the platform efficiently and deliver a seamless experience on mobile and desktop devices. We use three categories of cookies:

• Essential cookies: required for the site to function at all — keeping you logged in, maintaining your session, securing form submissions and storing language preferences. These cannot be disabled without breaking core functionality.
• Functional cookies: remember your gameplay preferences, display settings and regional configurations (e.g. Bangladesh Taka currency display) to personalise your experience on return visits.
• Analytics cookies: collect anonymised data on page views, session lengths and feature usage to help us understand how our platform is used and identify areas for improvement. No personally identifiable information is contained in analytics data.

You may control or delete cookies at any time through your browser settings. Disabling essential cookies will prevent you from logging in or using key features of the platform. For instructions on managing cookies in popular browsers (Chrome, Firefox, Safari, Samsung Internet), please consult your browser's help documentation.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period thereafter as required by law or our legitimate business interests. Specifically: account and identity data is retained for a minimum of five years after account closure to meet anti-money-laundering and Know Your Customer (KYC) compliance requirements; transaction records are retained for seven years in line with standard financial record-keeping practice; communication logs and support tickets are retained for three years; anonymised analytics data may be retained indefinitely as it cannot be traced back to any individual.

Once the applicable retention period has elapsed, or if you exercise your right to deletion (see below) and no overriding legal obligation prevents us, we will securely delete or anonymise your data using industry-standard secure-erasure procedures.

Security Measures

The security of your personal and financial information is a core commitment at ku44. We employ a layered security architecture that includes: 256-bit SSL/TLS encryption for all data in transit; AES-256 encryption for sensitive data at rest; strict role-based access controls limiting staff access to only the data necessary for their function; regular third-party security audits and penetration testing; automated anomaly-detection systems to flag suspicious login or transaction activity; and a dedicated incident-response team available around the clock Bangladesh Standard Time (BST, UTC+6).

While we take every reasonable precaution, no online platform can guarantee absolute security against all threats. In the event of a data breach that poses a risk to your rights, we will notify affected users as promptly as legally required and take immediate steps to mitigate the impact.

Your Rights

As a user of ku44, you have the following rights with respect to your personal data. To exercise any of these rights, contact us at [email protected]. We will respond to all valid requests within a reasonable timeframe:

• Right of access: you may request a copy of all personal data we hold about you, along with information on how it is being processed.
• Right to rectification: if any data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it without undue delay.
• Right to erasure: you may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any overriding legal obligation to retain it.
• Right to restriction: you may ask us to restrict the processing of your data in certain circumstances, for example while a rectification request is being assessed.
• Right to object: where we process data on the basis of legitimate interests or for marketing purposes, you have the right to object to that processing at any time.

We will not discriminate against you for exercising any of these rights. Where we are unable to comply with a request due to a legal obligation, we will explain the reason clearly and in writing.

Protection of Minors

ku44 is strictly an adult-only platform. We do not knowingly collect or process personal data from any individual under the age of 21. Our registration process includes mandatory age verification steps, and we reserve the right to request additional proof-of-age documentation at any time. If we discover that an account has been registered by or on behalf of a person under 21, we will immediately suspend that account, void any associated winnings and initiate deletion of the personal data collected.

If you believe a minor has created an account on ku44, please contact us immediately at [email protected] so that we can investigate and act swiftly to protect that individual.

Changes to This Privacy Policy

ku44 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements or business operations. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users via email or an in-platform notification prior to the changes taking effect.

Your continued use of ku44 after any policy update constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically so that you remain fully informed of how we handle your personal information.

Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or the way ku44 handles your personal data, our dedicated privacy team is ready to assist you. All privacy-related enquiries are treated with strict confidentiality and handled in accordance with this policy.

Email us at: [email protected]